Contact Us
Technical Support
Students
Please contact your institution’s Support Contact for your product. This name and email is available within the system’s help section. Please note FERPA guidelines require all student communications to be directed through your institution. Additionally, you also have access to help manuals in the system that are geared towards specific functionality and questions. Technology issues specific to your personal device (laptop, desktop, mobile devices) should be directed to your institution’s IT department.
Instructors
Please contact your institution’s Support Contact for your product. This name and email is available within the system’s help section. Additionally, you also have access to help manuals in the system that are geared towards specific functionality and questions. Technology issues specific to your personal device (laptop, desktop, mobile devices) should be directed to your institution’s IT department.
Preceptors
Please contact the student’s institution’s Support Contact for your product. This name and email is available within the system’s help section. Additionally, you also have access to help manuals in the system that are geared towards specific functionality and questions. Technology issues specific to your personal device (laptop, desktop, mobile devices) should be directed to your institution’s IT department.
Support Administrators
Please utilize the admin support functionality in your product to submit support tickets and feature requests. Tickets and Feature Requests are automatically routed to our US based support team members that have expertise with and knowledge of your specific implementation. This ensures the quickest response times. You can access the support admin system by clicking on your name followed by “Support Admin”.
High: Significant functionality affected. Affecting all users. Limited to no workarounds. Response within 2 hours. Additional resources outside of normal business hours within reasonably necessary.
Medium: Questions or help with a feature or general issue requested. Response within 1 business day.
Low: Informational or low impact issue. Response within 2-3 business days.
Medium: Questions or help with a feature or general issue requested. Response within 1 business day.
Low: Informational or low impact issue. Response within 2-3 business days.
Sales and Information
Between 9am to 6pm CT Mon-Fri
Support is also provided for High Priority tickets outside of normal business hours.
Tel: (785) 832-2900
Fax: (785) 840-9019
Sales: (785) 842-9191
sales@allofe.com
info@allofe.com